1 AIR

Strategic Air Operations

Terms and Conditions

1. Introduction and Acceptance

1.1 These Terms and Conditions (“Terms”) govern all services provided by 1 AIR, trading as 1AIR.CO.UK (“1 AIR”, “we”, “us”, “our”), including but not limited to the coordination of aircraft landing access, ground-side operations coordination, and the supply of aviation fuel.

1.2 By instructing 1 AIR, submitting a booking, accepting a quotation, paying an invoice, taking delivery of fuel, or otherwise using any service provided by 1 AIR, the party doing so (the “Client”, “Operator”, “Purchaser”, or “Customer” as context requires) confirms that they have read, understood, and agree to be bound by these Terms in full, without amendment, unless a variation has been agreed in writing and signed by an authorised representative of 1 AIR.

1.3 If any individual accepts these Terms, or instructs 1 AIR, on behalf of a company, partnership, operator, or other organisation, that individual warrants that they have full authority to bind that organisation to these Terms.

1.4 These Terms apply to every invoice, quotation, booking confirmation, and fuel sale issued by 1 AIR, and take precedence over any terms proposed by the Client unless 1 AIR has expressly agreed to those terms in writing.

1.5 The Client warrants that it is entering into this Agreement in the course of business, and not as a consumer. Nothing in these Terms is intended to exclude or limit any statutory right that cannot lawfully be excluded where a party is contracting as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

2. Definitions

• “1 AIR” means 1AIR.CO.UK, its owners, directors, employees, contractors, subcontractors, agents, and any individual or organisation acting on its behalf or under its instruction.
• “Site” means any airfield, landing zone, temporary operating surface, estate, venue, or other location at which a landing, take-off, or ground movement is coordinated by 1 AIR.
• “Landowner/Site Owner” means the owner, occupier, or lawful controller of a Site, who is not 1 AIR unless expressly stated otherwise in writing.
• “Operator” means the aircraft operator, owner, or their authorised representative, and includes the Pilot in Command.
• “Pilot” and “Pilot in Command” mean the individual with legal responsibility for the conduct of the flight under the Air Navigation Order and applicable CAA regulations.
• “Fuel” means aviation fuel, oil, or other fluids supplied, coordinated, or arranged by or through 1 AIR.
• “Purchaser” means any party that orders, accepts delivery of, or pays for Fuel coordinated or supplied through 1 AIR.
• “Services” means any coordination, ground-side, logistics, fuel supply, or related service provided by 1 AIR, as described on 1AIR.CO.UK or in any invoice, quotation, or booking confirmation.
• “Third-Party Partner” means any Landowner, Site Owner, fuel supplier, charter operator, aircraft operator, broker, security provider, caterer, ground transport operator, valeting contractor, infrastructure specialist, or other third party engaged, introduced, or coordinated by 1 AIR in connection with the Services.
• “Force Majeure” means any event beyond a party’s reasonable control, including but not limited to acts of God, explosions, acts of terrorism, hijacking, insurrection, riot, civil commotion, war, national or local emergency, act of government, industrial action, fire, lightning, flooding, embargoes, quarantine, requisition of a Site or aircraft, acts or omissions of third parties, extreme or unsuitable weather conditions, airspace restriction, and accident to or failure of any aircraft, engine, vehicle, or equipment.

3. Nature of 1 AIR’s Role

3.1 1 AIR is a coordination and facilitation service. 1 AIR is not an aircraft operator, air operator’s certificate holder, air traffic control provider, aerodrome licence holder, or, save where expressly and separately agreed in writing for a specific Site, the owner or occupier of any Site.

3.2 Where a Site is owned or controlled by a third party, permission for any specific movement is obtained from that Landowner or Site Owner for that movement only. 1 AIR does not warrant, and accepts no responsibility for, the ongoing availability, safety, suitability, surface condition, obstructions, or licensing status of any Site.

3.3 1 AIR accepts no responsibility for site safety, site suitability, aircraft airworthiness, aircraft operation, flight planning, or any decision to fly, land, or take off. All such matters remain the sole and exclusive responsibility of the Operator and Pilot in Command at all times.

3.4 Nothing in these Terms, any invoice, or any communication from 1 AIR constitutes a representation that any Site, procedure, or arrangement complies with the requirements of any specific aircraft type, operator, or flight, and no such representation should be relied upon.

3.5 The Client acknowledges and agrees that 1 AIR is not in any way responsible for the acts, omissions, defaults, negligence, or failure to perform of any Third-Party Partner, and hereby waives any claim against 1 AIR arising from such acts, omissions, defaults, negligence, or failure to perform, including without limitation any failure of a Site Owner to grant, maintain, or honour access, any failure or delay of a charter operator or aircraft operator, and any defect, delay, or failure on the part of a fuel supplier, security provider, caterer, or ground transport operator. Any claim arising from the conduct of a Third-Party Partner must be pursued against that Third-Party Partner directly, and 1 AIR will provide reasonable assistance in identifying the correct party but accepts no liability of its own in that respect.

4. Landing and Site Access Coordination

4.1 Invoices and coordination fees relate solely to the administrative and logistical coordination of landing or ground access, and do not constitute payment for, or a guarantee of, safe passage, site condition, or operational suitability.

4.2 It is the sole responsibility of the Operator and Pilot in Command to comply with all applicable Civil Aviation Authority (CAA) regulations, the Air Navigation Order, and any published Site procedures, including without limitation:

• Self-briefing via any Pilot Briefing document or Site-specific procedures provided for the Site;
• Adherence to published circuit patterns, approach and departure procedures, and noise abatement requirements;
• Use of the correct radio frequency and callsign for the Site, including any Safetycom or other designated frequency;
• Independent verification of Site suitability for the aircraft type, weight, and performance being flown;
• Compliance with any conditions imposed by the Landowner or Site Owner.

4.3 The Operator acknowledges and agrees that any landing, take-off, or ground movement at a Site is undertaken entirely at the Operator’s own risk.

4.4 1 AIR may pass on information provided by a Landowner, Site Owner, or third party (including Pilot Briefing documents, NOTAMs, or site plans) in good faith, but does not independently verify, and gives no warranty as to the accuracy, completeness, or currency of, any such information. It remains the Operator’s responsibility to verify all information relevant to the safe conduct of the flight from primary and authoritative sources.

4.5 Where a Site becomes unavailable, unsuitable, or inaccessible for any reason — whether before or after a booking is confirmed, and whether due to withdrawal or non-renewal of Landowner permission, adverse ground or weather conditions, obstruction, occupation of the Site by another aircraft or vehicle, notice from the CAA or any other authority, or any other cause — 1 AIR will use reasonable endeavours to notify the Operator as soon as reasonably practicable, but accepts no liability whatsoever for any cost, loss, or expense arising, including without limitation:

• The cost of the flight, charter, or Programme itself;
• The cost of diverting to, or landing at, any alternative Site or location;
• The cost of chartering, hiring, or procuring any substitute or repositioning flight;
• Accommodation, transport, or subsistence costs for passengers or crew arising from the diversion or delay;
• Any other direct, indirect, or consequential loss arising from the Operator being unable to land, take off, or otherwise use the Site as intended.

The Client’s, Operator’s, and Charterer’s sole and exclusive remedy in such circumstances shall be a refund of any coordination fee paid to 1 AIR specifically in respect of the affected Site, to the extent Services in respect of that Site have not been performed. This Section 4.5 is subject to Section 8.1.

5. Fuel Supply and Sales

5.1 Where 1 AIR arranges, coordinates, invoices for, or takes payment for the supply of Fuel, 1 AIR acts as a facilitator and, where applicable, reseller of Fuel obtained from third-party approved suppliers. 1 AIR is not a refiner, blender, or manufacturer of Fuel.

5.2 It is the sole and non-delegable responsibility of the Purchaser and/or the Operator and Pilot in Command, prior to uplift and prior to flight, to:

• Verify that the Fuel is of the correct type, grade, and specification for the aircraft, engine, and equipment concerned;
• Carry out all pre-uplift and pre-flight checks, tests, and inspections required by the aircraft manufacturer, engine manufacturer, operator procedures, and applicable regulations, including water and contamination checks, visual inspection, and any required sampling;
• Confirm the quantity uplifted and that fuel quantity, weight, and balance calculations are correct for the intended flight;
• Satisfy themselves as to the condition, calibration, and suitability of any fuelling equipment, bowser, or storage used;
• Comply with all applicable CAA, manufacturer, and industry requirements (including relevant CAP and JIG/EI guidance) relating to fuel quality control and uplift;
• Reject any Fuel reasonably believed to be unsuitable, contaminated, or incorrectly specified, and to report any concern immediately prior to uplift.

5.3 1 AIR gives no warranty or guarantee, express or implied, as to the quality, grade, purity, fitness for purpose, or suitability of any Fuel beyond such warranty (if any) as is provided by the original supplier and is capable of being passed through to the Purchaser. Any claim relating to fuel quality, contamination, or specification must, in the first instance, be directed to the original supplying source; 1 AIR will provide reasonable assistance in identifying that source but accepts no independent liability for defects in Fuel it did not manufacture, refine, blend, or test.

5.4 Responsibility for the Fuel, and all risk in it, passes to the Purchaser at the point of uplift into the aircraft or receiving vessel. The decision to use, uplift, and fly with the Fuel supplied rests solely with the Operator and Pilot in Command.

5.5 Nothing in this Section 5 excludes or limits 1 AIR’s liability to the extent such exclusion or limitation is not permitted by law, including liability for death or personal injury caused by 1 AIR’s own negligence, or liability for fraud or fraudulent misrepresentation.

5.6 Where Fuel ordered, reserved, or expected to be available at a Site is, for any reason, unavailable, insufficient, delayed, or unable to be uplifted at the time of an aircraft’s arrival — including due to supplier failure, delivery delay, equipment or bowser breakdown, contamination or a quality concern identified prior to uplift, or any other cause — 1 AIR accepts no liability whatsoever for any cost, loss, or expense arising, including without limitation:

• The cost of the flight undertaken to reach the Site;
• The cost of diverting to, or refuelling at, any alternative location;
• The cost of chartering, hiring, or procuring any substitute or repositioning flight;
• Delay, accommodation, transport, or subsistence costs for passengers or crew;
• Any other direct, indirect, or consequential loss arising from the Fuel not being available or uplifted as expected.

The Purchaser’s sole and exclusive remedy in such circumstances shall be a refund of any sums paid to 1 AIR specifically for the Fuel not supplied. This Section 5.6 is subject to Section 8.1.

6. Payment Terms

6.1 Invoices are payable in full within the period stated on the invoice, or if none is stated, within 14 days of the invoice date.

6.2 1 AIR reserves the right to require payment in advance for coordination Services and/or Fuel, particularly for new clients, short-notice bookings, or high-value movements.

6.3 Time for payment is of the essence. Without prejudice to any other remedy available to 1 AIR, 1 AIR may charge interest on a daily basis on any amount outstanding after the due date, before as well as after any judgment and until payment is received in full, at 4% above the then-current Bank of England base rate (or a reasonable equivalent if that rate ceases to be published), compounded monthly, in addition to any statutory interest and compensation available under the Late Payment of Commercial Debts (Interest) Act 1998. 1 AIR reserves the right to suspend or refuse future Services, including refusing to release or coordinate fuel, until outstanding sums are paid in full.

6.4 All sums are exclusive of VAT unless otherwise stated, and VAT will be added at the prevailing rate where applicable.

6.5 Cancellation or rescheduling of a booking may incur the charges set out at Section 12, together with any irrecoverable expenses already incurred or committed by 1 AIR or any Third-Party Partner, including without limitation site fees, fuel ordered or reserved, and personnel or crew expenses. Such additional charges shall be invoiced separately and are payable within 3 days of invoice.

6.6 Prices for Fuel and other goods or Services are subject to change at any time and without notice, including in response to movements in the underlying wholesale cost of Fuel, currency fluctuation, supplier surcharges, or operational factors. 1 AIR reserves the right to vary any price at any time prior to the point at which that price becomes fixed under Section 6.7.

6.7 Any price shown on 1AIR.CO.UK, in marketing material, in a verbal quotation, or in any other guide, list, or estimate (a “Guide Price”) is indicative only and provided for general information. A Guide Price does not constitute a binding offer, and is not a representation as to the price that will actually be charged. The price payable for Fuel or any other priced item is the price confirmed by 1 AIR at the time of collection, delivery, or uplift (the “Confirmed Price”), and it is the Confirmed Price, not any previously displayed or quoted Guide Price, that governs the transaction and is due for payment.

6.8 By way of illustration only, if Fuel is advertised or quoted at a Guide Price of £1.00 per litre but the price applicable at the time of delivery or collection is £1.20 per litre, the Purchaser shall be liable to pay £1.20 per litre, and the fact that the website or other materials had not yet been updated to reflect that price shall not bind 1 AIR to the lower figure nor give rise to any claim by the Purchaser. Where a specific price has been separately confirmed in writing by 1 AIR for a specific booking or order (as opposed to a general Guide Price), that confirmed figure shall apply to that booking or order only.

7. Indemnity

7.1 The Client, Operator, and/or Purchaser (as applicable) agrees to fully indemnify, defend, and hold harmless 1 AIR, together with its owners, directors, employees, contractors, subcontractors, and agents (the “Indemnified Parties”), against any and all liabilities, claims, demands, proceedings, losses, damages, costs, and expenses (calculated on a full indemnity basis, including legal and professional fees), including without limitation any direct, indirect, or consequential losses, loss of profit, loss of reputation, fines, penalties, and interest, suffered or incurred by any Indemnified Party and arising out of or in connection with:

• The use of, access to, or condition of any Site;
• The operation, airworthiness, maintenance, or handling of any aircraft;
• Any decision by the Operator or Pilot in Command to fly, land, take off, or uplift Fuel;
• The quality, suitability, uplift, storage, or use of any Fuel once responsibility has passed to the Purchaser under Section 5.4;
• Any act, omission, default, or negligence of a Third-Party Partner, to the extent the claim is brought against an Indemnified Party rather than the Third-Party Partner directly;
• Any breach of applicable law, regulation, CAA requirement, or Site procedure by the Client, Operator, Purchaser, Pilot, their passengers, employees, contractors, or agents;
• Any breach of these Terms, or negligent act or omission, by the Client, Operator, or Purchaser;
• Any death, personal injury, or property damage arising from the matters above,

save to the extent such claim, loss, or liability is found by a court of competent jurisdiction to have arisen directly from the negligence, wilful default, or fraud of 1 AIR.

7.2 This indemnity survives completion of any Services, delivery of any Fuel, and termination of any agreement between the parties, and applies regardless of whether 1 AIR is named as a party to any claim brought by a third party.

8. Limitation of Liability

8.1 Nothing in these Terms excludes or limits 1 AIR’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.

8.2 Subject to Section 8.1, 1 AIR’s total aggregate liability to the Client, Operator, or Purchaser arising out of or in connection with the Services, howsoever arising (whether in contract, tort, negligence, breach of statutory duty, or otherwise), shall not exceed the total fees actually paid to 1 AIR for the specific booking or Fuel supply giving rise to the claim.

8.3 Subject to Section 8.1, and without prejudice to the specific exclusions at Sections 4.5 and 5.6, 1 AIR shall not be liable to the Client, Operator, or Purchaser, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:

• The cost of chartering, hiring, or otherwise procuring any substitute, alternative, or repositioning aircraft or flight;
• The cost of any diversion, re-routing, or delay of any flight, including where a Site or Fuel proves unavailable;
• Accommodation, subsistence, transport, or other costs incurred by passengers or crew as a result of delay, diversion, or inability to land or refuel at a Site;
• Loss of profits;
• Loss of sales or business;
• Loss of agreements or contracts;
• Loss of anticipated savings;
• Loss of or damage to goodwill or reputation;
• Loss of use, or corruption of, software, data, or information;
• Any other indirect or consequential loss of any kind,

in each case however arising and even if 1 AIR had been advised of the possibility of such loss.

8.4 1 AIR shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including adverse weather, air traffic control restrictions, third-party site closures, or regulatory action (see Section 11).

9. Disclaimer of Warranties

9.1 Save as expressly set out in these Terms, all Services are provided on an “as is” and “as available” basis, and 1 AIR excludes all warranties, conditions, and representations, whether express or implied by statute, common law, or otherwise, to the fullest extent permitted by law.

9.2 1 AIR does not warrant that any Site will be available, suitable, or free from hazard, or that any Third-Party Partner will perform to any particular standard. Third-Party Partners act under their own terms and their own professional or regulatory obligations.

10. Third-Party Services and Partners

10.1 1 AIR may introduce, coordinate, or arrange services provided by Third-Party Partners. Any contract for such services is between the Client/Operator/Purchaser and that Third-Party Partner, and 1 AIR accepts no liability for the acts, omissions, negligence, or performance of any Third-Party Partner, save where 1 AIR has been independently negligent in the selection of that party. This Section 10 is subject to, and to be read together with, Section 3.5.

10.2 Charter contracts, aircraft leasing arrangements, and payment for chartered flights are handled directly between the Operator, broker, and/or aircraft owner. 1 AIR is not a party to, and accepts no liability arising from, any such charter or leasing contract.

10.3 1 AIR reserves the right, in its discretion, to substitute any Third-Party Partner named or anticipated in a booking for another reasonably suitable alternative, and to decline to work with any Third-Party Partner nominated by the Client where 1 AIR has reasonable concerns as to that party’s suitability, standing, or compliance.

11. Weather and Force Majeure

11.1 The decision as to whether weather or other conditions permit a safe flight rests solely with the Operator and Pilot in Command. 1 AIR accepts no liability for any loss arising from a flight being delayed, diverted, or cancelled due to weather, airspace restrictions, or any other operational reason.

11.2 Neither party shall be liable to the other for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from Force Majeure. If a Force Majeure event prevents performance for a continuous period exceeding 30 days, either party may terminate the affected booking by written notice, in which case any sums paid for Services not performed shall be refunded, less any irrecoverable costs already incurred or committed.

12. Cancellation and Rescheduling

12.1 Requests to cancel or reschedule a booking should be made as early as possible in writing. 1 AIR will use reasonable endeavours to accommodate changes but cannot guarantee availability of a Site, Fuel, or Third-Party Partner service at short notice.

12.2 Save where a different schedule is agreed in writing for a specific booking, cancellation by the Client shall incur the following charges as a percentage of the total coordination fee for the affected booking:

• More than 7 days’ notice: 10%
• Between 7 days and 48 hours’ notice: 25%
• Less than 48 hours’ notice: 50%
• Cancellation after commencement of the Services: 100%

12.3 In addition to the charges at Section 12.2, 1 AIR may charge the Client any irrecoverable expenses incurred prior to cancellation, including without limitation Site fees, Fuel ordered or reserved, and Third-Party Partner charges, invoiced separately and payable within 3 days.

12.4 Bookings connected with a Notable Special Event — meaning any event which, in 1 AIR’s reasonable opinion, is likely to give rise to a significant increase in demand — may be subject to a 100% cancellation charge regardless of notice given, where this has been stated in the relevant booking confirmation.

13. Confidentiality and Data

13.1 Each party will treat as confidential any commercially sensitive information disclosed by the other in connection with a booking, save where disclosure is required by law, regulation, or a competent authority (including the CAA or Border Force).

13.2 1 AIR will process personal data in accordance with its published Privacy Policy and applicable UK data protection legislation.

14. Intellectual Property

14.1 All content on 1AIR.CO.UK, including text, branding, and materials, remains the property of 1 AIR and may not be reproduced without prior written consent.

15. Assignment

15.1 The Client shall not assign, transfer, or subcontract the benefit of any agreement with 1 AIR without 1 AIR’s prior written consent. 1 AIR may perform its obligations through any subcontractor, agent, or Third-Party Partner of its choosing.

16. No Waiver

16.1 No failure or delay by 1 AIR in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise of it or of any other right or remedy. The rights and remedies in these Terms are cumulative and not exclusive of any rights or remedies available at law.

17. Notices

17.1 Any notice given under these Terms shall be in writing and delivered by hand, email, or first-class post to the address or email address last notified by the relevant party, and shall be deemed received: if delivered by hand, at the time of delivery; if sent by email, at the time of transmission provided no error message is received; and if sent by post, on the second business day after posting.

18. Governing Law and Jurisdiction

18.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, save that nothing in this Section 18 shall limit 1 AIR’s right to bring proceedings against the Client in any other court of competent jurisdiction.

19. Severability

19.1 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

20.1 These Terms, together with any invoice, quotation, or booking confirmation issued by 1 AIR, constitute the entire agreement between the parties in relation to the Services, and supersede any prior representations, discussions, or agreements, whether written or oral. Each party confirms it has not relied on any statement, promise, or representation not set out in these Terms or the relevant booking confirmation.

21. Changes to These Terms

21.1 1 AIR may update these Terms from time to time. The version in force at the time a booking is confirmed, an invoice is issued, or Fuel is supplied shall apply to that transaction. The current version is available at 1AIR.CO.UK.

22. Contact

Questions regarding these Terms should be directed to 1 AIR via 1AIR.CO.UK.

1 AIR — Strategic Air Operations